Complaints Policy

At Inteliprint, we are committed to delivering a high standard of service to all our customers and stakeholders. We welcome feedback and take complaints seriously as part of our ongoing efforts to improve our services and customer experience.

1. Purpose

This Complaints Policy outlines how customers can raise concerns or complaints, how those complaints will be handled, and the standards of service customers can expect from us throughout the process.

2. Definition of a Complaint

A complaint is defined as any expression of dissatisfaction, whether justified or not, relating to Inteliprint’s services, products, staff, or processes.

3. Guiding Principles

We are committed to:

Treating all complaints fairly, confidentially, and promptly.
Ensuring complaints are handled with courtesy and in a non-discriminatory manner.
Taking reasonable steps to resolve complaints and provide clear explanations for decisions made.

4. How to Make a Complaint

Complaints can be submitted through the appropriate contact form or feedback section available on the Inteliprint website. Please provide as much relevant information as possible, including:

A description of the issue.
The date the problem occurred.
Any reference or order number (if applicable).
The outcome you are seeking.

5. Complaint Handling Procedure

Upon receiving your complaint, we will:

Acknowledge receipt within 7 working days.
Investigate the matter thoroughly and impartially.
Provide a full response within 7 working days of acknowledgment, or keep you informed of progress if more time is required.

6. Escalation

If you are not satisfied with the outcome, you may request that the complaint be escalated for further review by a senior member of the Inteliprint team. A final response will then be provided after a secondary review.